Through that initial project, we demonstrated the immense power of research in design. Over the course of 18 months on the account, I led the creation of what is now a thriving team of 6 XD researchers and growing. Many of the researchers that joined were new to research and new to pharmaceutical manufacturing, both of which have steep learning curves. In order to ensure we were delivering quality insights in this complex environment, we established flexible standards and embraced practices focused on continuous learning.

The initial vision for the first project became a product that is used to drive critical decisions. Using the foundation I helped establish, our team enhanced the design of dozens of products, improving the work lives of a wide range of users from the "top floor to the shop floor". The team is now working to further unify fractured experiences for users by building connections between products.