Capabilities

XD Team Leadership

XD Team leadership
Team operations
Capacity/team building
Program and project management
Mentorship and sponsorship
Teaching
Design + Innovation Strategy

Concept envisioning
Multidisciplinary collaboration
Content/Communication refinement
Experience design direction
Research Ops

Research design and planning
Standards and governance
Recruitment and IRB management
Participant protections
Insight repositories
Ethics
Client Relations + Business Development

Proposal development
Writing
Public speaking
Organizational alignment
Cultural assessments
Workshops
Stakeholder engagement strategy
Mixed Methods Research: Generative

Contextual inquiry/Ethnography
In-depth interviewing
Diary studies
Surveys
Qualitative and quantitative analyses
Participatory design
Coding, mapping, etc.
Cultural consensus
Cognitive models
Mixed Methods Research: Evaluative

UX assessments
Analytics assessments
Performance assessments
Prioritization techniques
Information architecture evaluation - card sorting, tree testing, first-click testing
Usability testing

Secondary research
Literature reviews
Landscape reviews
Competitive analysis